Customer Success Engineer


Full-time employee
Location: Leuven, Belgium

We want to strengthen our business team with a passionate and committed Customer Success Engineer to play a pivotal role in ensuring the customer is successfully using the Sweepatic Platform and customer feedback reaches the technical team.

Your day-to-day responsibilities

You will be key in the Sweepatic business team and become a subject matter expert with Sweepatic’s solution. You engage with customers up to C-level via various communications channels and perform a variety of technical and commercial tasks to ensure customer success::

  • Deliver exceptional onboarding of the customers on the Sweepatic Platform and on-going touchpoints to achieve renewals
  • Understand the customers’ challenges and goals to ensure optimal utilization of the Sweepatic Platform by the users
  • Monitor and analyze the usage and other KPI’s of the Sweepatic Platform and its customer installed base
  • Provide training, instructions, and technical guidance to customers and partners to improve customer adoption
  • Notify and inform customers proactively of new features, updates, etc. throughout their journey
  • Provide learnings and feedback to the Business and Technical team
  • Respond to customer support questions and tickets based on root cause analysis and thorough product understanding

What you bring to the team

  • 1 to 3 years of customer success experience in start-up environment
  • A bachelor’s or master’s degree in a field with technical affinity for computer science or equivalent experience
  • Strong drive and willingness to interact with customers to solve their problems
  • The ability to make technical or difficult information understandable
  • Excellent written and verbal communication skills
  • Passion for cybersecurity

What you can expect from Sweepatic

  • Experienced and friendly colleagues
  • A lot of autonomy and a flexible way of working
  • A beautiful working spot in a green environment in Leuven, Belgium
  • A salary and benefits competitive in the market
  • Opportunity to grow in a start-up context

 

How to apply

Send your message to careers@sweepatic.com.
We’d love to chat.

Who we are

Sweepatic is a cybersecurity scale-up operating on a global scale and shaping the ‘Attack Surface Management’ market.

Our revolutionary cloud platform maps, monitors and manages attack surfaces 24/7 producing actionable insights and remedies for our customers

Our mission is to make organisations across the world cyber resilient.

As a company, we value all our team members’ ideas and contributions in building and selling our innovative product.

Our mission

To strengthen our customers’ cybersecurity resilience by building and providing a state-of-the-art reconnaissance platform for managing attack surfaces.

AND

To build a vibrant and market-leading company with the ability to attract, develop and retain great professionals.